Sorelle Policies
Introduction
Thank you for visiting sorellehome.com. This web site is operated by Dynasty House of Design. This privacy policy only covers information collected at this Web Site, and does not cover any information collected offline by Sorelle home (unless specifically stated) and is covered by this privacy policy.
Security
We are committed to handling your personal information with high standards of information security. We take appropriate physical electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network.
Privacy Policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
As we continue to develop our Web site and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
How We Use the Information We Collect
We use the information we collect for various purposes, including:
- to complete your purchase transactions;
- to provide the services you request;
- to keep you informed about the status of your orders;
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you;
- to notify you of product recalls or provide other information concerning products you have purchased; and
- to improve our merchandise selections, customer service, and overall shopping experience
Other companies: We may provide information to carefully select outside companies when we believe their products or services may be of interest to you.
Business Transitions: We may transfer or share a copy of personal information about you in the event that Sorelle home, affiliates or subsidiaries, goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our web site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Sorelle home to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.
Your Choices Regarding the Use of the Information We Collect
We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:
call toll-free at (855) 767-3553 or (855) SOR-ELLE
International callers call (571) 209-9060
write to:
Sorelle Home Customer Relations
c/o Dynasty House of Design
44670-100 Cape Ct.
Ashburn, VA 20147
If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone); or
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Cookies, Web Beacons, and How We Use Them
A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or “clear gif” is typically a one-pixel image, used to pass information from your computer to a website.
We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to sorellehome.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies.
We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here.
Children's Privacy
Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web site.
Links to Other Sites
While visiting sorellehome.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities.
In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Sorelle home privacy policy. Make sure you understand any Web site's privacy policies before providing personal information
Online Account Registration
To make online shopping faster and easier, you may register with Sorellehome.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
E-mail: customerservice@sorellehome.com
You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Sorelle Home or its affiliates you can click on the unsubscribe link at the bottom of any email communication sent by us and then click the Unsubscribe button at the bottom of the page.
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Acceptance
By using this Web Site, you accept the policies set forth in this Privacy Policy.
Questions?
We'll be happy to provide additional information or answer any questions. Please:
call toll-free at (855) 767-3553 or (855) SOR-ELLE
International callers call (571) 209-9060
write to:
Sorelle Home Customer Relations
c/o Dynasty House of Design
44670-100 Cape Ct.
Ashburn, VA 20147
Warranty Information
A written warranty for any item sold on this website and having a warranty may be obtained by sending a specific written request to:
Customer Relations
c/o Dynasty House of Design
44670 Cape Ct.
Ashburn, VA 20147
Terms and Conditions
Introduction:
Thank you for visiting the Sorelle Home website (the "website").This website is operated by Sorelle home. This Terms and Conditions only covers information collected at this Website, and does not cover any information collected offline by Sorelle home (unless specifically stated)and is covered by this policy.
Because of the nature of the Internet and our desire to provide you with an enjoyable and helpful visit, it is important to advise you of the rules that apply to your use of our site and ask that you read them carefully. This document (these "Terms and Conditions") is a legally binding agreement between you (including the organization that you represent, if any) and the Company. When you visit or shop at our website you automatically agree to be bound by these terms and conditions and any updates or modifications that we may make from time to time. Internet technologies, and the laws related to them, change frequently, and accordingly, the company reserves the right to modify these Terms and Conditions at any time. We will post a notice of such modified Terms and Conditions on the home page of the website. Your continued use of this website constitutes your acceptance of such modified Terms and Conditions. Whenever you visit our website you should review the Terms and Conditions and Privacy Policy. If you do not agree with any of these Terms and Conditions or any provision of the Privacy Policy, do not use the Sorelle Home website.
If you have any questions you may contact us:
call toll-free at (855) 767-3553 or (855) SOR-ELLE
International callers call (571) 209-9060
write to:
Sorelle Home Customer Relations
c/o Dynasty House of Design
44670-100 Cape Ct.
Ashburn, VA 20147
As the Sorelle home is strongly committed to privacy, any information you give to us will only be used to process your transactions and for internal research with the exceptions noted below our site uses an order form for customers to request information, products, and services. Contact information from the order form is used to send an order confirmation, send out orders or reply to our customer requests. The contact information is also used to get in touch with the customer when necessary. Financial information that is collected is used to bill the user for products and services. We pledge that all personal financial customer information is secure and held confidential at all times.
All personal customer information that is submitted, gathered, tracked or otherwise obtained in the course of any on-line business with us. Personal Information is required to be submitted are: · Names · Mailing and E-mail addresses · Telephone and Fax numbers a· Credit and/or debit card numbers · Bank account numbers Any other personal banking information.
* Important notes:
1. If it is necessary to have an item shipped directly from the distributor, we will provide the shipping information to them so they can ship the item(s) to you. Phone numbers may also be provided so that the shipper can contact customer for delivery.
2. If an item(s) is currently out of stock and our supplier is able to ship it to you directly to speed up delivery, we will then provide them with your shipping information. Phone numbers may also be provided so that the shipper can contact customer for delivery
3. If you DO NOT want this information given to them, please note this in the comment section.
4. Email addresses will be provided to UPS, FEDEX or USPS depending on the shipper that will be sending email confirmation of your order being shipped.
5. SUSPECTED FRAUD or unauthorized credit card use. If we call the credit card issuing bank and are informed that this card number has been reported lost, stolen or flagged for fraud, or we are informed that the name and addresses do not match that of the authorized card holder, all information in the order form submitted will be provided to the credit card issuing bank in an attempt to prevent further unauthorized charges on the card. This information to include, but not limited to, email address, phone number, addresses, items purchased or special requests.
In an effort to further assist you, we have provided what we believe, are helpful links to other sites. The Sorelle Home is not responsible for the privacy practices, actions or the content of such Websites. These links are provided as additional resources for you only and should have their own policy statements.
Compliance with Law:
We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public.
Online Account Registration:
To make online shopping faster and easier, you may register with Sorellehome.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
Conditions of Use, Notices and Disclaimers:
When you use this Website, you are automatically agreeing that both your access to the site and your use of it are:
Subject to the terms and conditions in this legal notice, which may change at any time without notice.
Subject to all applicable laws.
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
Errors and Inaccuracies:
Our goal is to provide complete, accurate, up-to-date information on our Website. Unfortunately, it is not possible to ensure that any Website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Product Descriptions
We attempt to describe our products, including their colors, as accurately as possible; however, the appearance of those colors may vary as a result of the quality of your monitor and for other reasons. We cannot guarantee that your monitor's display of any color will be accurate. We also make no guarantees with respect to the accuracy, completeness, reliability, or currency of our product descriptions.
Legal Statement Terms & Conditions:
By using the Website you accept these Terms and Conditions. We may revise these Terms and Conditions at any time by updating the Website. If you do not agree with these Terms and Conditions, please do not use the Website. The Sorelle Home, Sorelle brand names and their respective logos are registered trademarks of Dynasty House of Design, Inc. Product designs (including any and all collateral material relating thereto) included on the Website are owned by Sorelle and/or its licensors and protected by copyright laws. Product and collection names included on the Website are trademarks of Sorelle and/or its licensors. You are not permitted to use the aforementioned designs and trademarks without the prior written consent of Sorelle. For further information on Intellectual Property matters contact: Legal Department, Dynasty House Of Design, Inc., 44670-100 Cape Ct. Ashburn, VA 20147.
All rights reserved. The Website and all of its contents is protected by copyright laws and/or trademarks or other laws. No part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Sorelle. The User of the Website does so at the User's risk. Neither Sorelle nor any of its officers, directors, employees, agents, third-party content providers, merchants, sponsors licensors and/or the like, warrant that any of the Websites will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Website or any future Websites developed by Sorelle nor, as to the accuracy, reliability, or correctness of any information content, service, or merchandise provided through the Website. You must not use the Website for any fraudulent, harassing or offensive or illegal activity.
You agree not to engage in any activity that would impair the proper functioning of the Website. You must not, and by using the Website agree not to, impersonate another person or submit materials that contain viruses or other programming routines or engines intended to damage, interfere with or intercept any system, data or information. We may investigate occurrences that we believe may involve any such activity and cooperate with law enforcement authorities in prosecuting any violations of law.
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND SORELLE, ALL INFORMATION ON THE WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SORELLE ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THE WEBSITE.
REFERENCES TO CORPORATIONS, THEIR SERVICES AND/OR PRODUCTS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL SORELLE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS INFORMATION. THE WEBSITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE.
The Website contains links to third-party websites, which are not under the control of Sorelle. Sorelle makes no representation whatsoever about any other website to which you may have access through its Website. When you access a non-Sorelle website, you do so at your own risk and Sorelle is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. Sorelle provides these links merely as a convenience and the inclusion of such links does not imply that Sorelle endorses or accepts any responsibility for the content or uses of such websites. Sorelle is not responsible for damage or loss caused by errors on the Internet or our information technology. System operations may become unavailable unexpectedly due to circumstances beyond our control. The Terms and Conditions of this Disclaimer may be amended from time to time, by Sorelle in its sole discretion.
The Terms and Conditions are governed by the laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, and any disputes relating to these Terms and Conditions, our Policy or use of our Website or services will be resolved in the federal or state courts in the Commonwealth of Virginia. In the event that any portion of these Terms and Conditions is held to be invalid, the invalidity of such provision will not affect the validity of the remaining provisions of the Terms and Conditions, which will remain in full force and effect. You agree to indemnify us for all damages, liabilities, costs, charges and expenses, including reasonable attorneys fees, that we may incur as a result of your breach of any of the terms and conditions of the Website described in the page labeled "Sorellehome.com Online Privacy Policy & Legal Statement" or any claims brought relating to information submitted by you or actions taken by you. We will provide you with timely notice of any such claim, suit or proceeding.
E-mail:
You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Sorelle home or its affiliates you can click on the unsubscribe link at the bottom of any email communication sent by us and then click the Unsubscribe button at the bottom of the page. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
How to update and be removed from our lists:
If you would like to be removed from Sorelle Home marketing communications lists, please provide us with the contact information required via the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.) To remove yourself from Sorelle Home marketing communications lists, you may do so by: 1. Sending email to us at info@sorellehome.com and indicating your preferences -2. Calling Customer Service at (855)-767-3553, 10:00am - 6pm ET Monday - Friday or 3. Writing to us at Sorelle Home, 44670-100 Cape Ct., Ashburn, VA 20147 and indicating your preferences.
If you choose one of the above methods, please supply your name, email address, mailing address, and phone number. Once you have set your communications preferences, you may change them by using any of the above methods.
Questions?
We'll be happy to provide additional information or answer any questions.
Call toll-free at (855) 767-3553 or (855) SOR-ELLE
International callers call (571) 209-9060
Or write to:
Sorelle Home Customer Relations
c/o Dynasty House of Design
44670-100 Cape Ct.
Ashburn, VA 20147
Warranty Information:
A written warranty for any product sold on this Website may be obtained by sending a specific written request to:
Customer Relations
44670-100 Cape Ct.
Ashburn, VA 20147
Product pricing
The prices displayed on this Website are quoted in U.S. currency and as such are valid only in the United States. Prices are subject to change at any time. If, within 10 days of purchasing an item from Sorellehomes.com, you find the same item at a sale price on Sorellehomes.com, please contact us and we will be happy to credit your account the difference between the original and sale prices. If you have any questions, please call toll-free (855)-767-3553 or click to send us an email customerservice@sorellehome.com
Credit Cards:
sorellehome.com accepts the following credit cards for online purchases:
American Express
VISA
Master card
Discover Card
Credit Cards: The total dollar amount of your order is allocated at the time your card is approved. A receipt is included with each order.
Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.
Conditions of Use
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:
Subject to the terms and conditions in this legal notice, this may change at any time without notice.
Subject to all applicable laws.
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use
Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages
No Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission
Applicable Law
By visiting this Web site, you agree that the laws of the state of Virginia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us.
Disputes
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Virginia. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Virginia. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
Protecting Your Information
As part of our ongoing commitment to ensure that your shopping experience with Sorellehome.com is protected, Sorellehome.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Sales Tax
Sales tax is automatically applied to your Sorellehome.com order in accordance with individual state regulations if your shipping address is in VA, Sales tax is automatically applied.
Advisory on large orders
To provide the best possible service to all our customers, we reserve the right to limit order quantities.
To place a large order for corporate giving, please call (855) SORELLE, (855) 767-3553 or (571) 209-9060
Shipping Your Online Order
Standard Shipping - Unless an expedited service is requested, most items should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (EST).
Two-Day Shipping - If requested, add a minimum of $15.00 to regular standard shipping. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (EST). Please note two-day orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed on the next business day and should arrive within two business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. All zip codes are not available for this service.
Overnight Shipping - If requested, add a minimum of $25.00 to regular standard shipping. Your order should arrive the next business day after shipping if ordered by 12:00 noon (EST). Please note overnight orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. All zip codes are not available for this service.
Standard Alaska, Hawaii, Puerto Rico and Guam Shipping - Add $8.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (EST).
Additional Address - Please add $8.00 to the applicable Shipping charges for each additional delivery address.
Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for two-day and overnight deliveries would be a per package charge.
Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Sorelle will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
If you request to change the destination address of a shipment en route, an additional charge may be assessed.
Return Policy
If you are not fully satisfied within 14 days from the receipt date, please return your order to us. Please call or email customerservice@Sorellehome.com and we will assign a Return Authorization Number (RAN). Once you have received a (RAN) please return us the item. Once we have received your item, your return will be processed.
NOTE: We will not accept returned items if a (RAN #) have not been assigned to the order. If you return a package without having been assigned a (RAN) the package will be denied and returned to you and all associated costs will be your responsibility.
Return shipping costs are your responsibility unless the item is damaged or defective, and must be returned within 2 weeks (14 days) after receiving the item
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will replace the broken parts if possible. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at SorelleHome.com an enjoyable one.
Lost or Missing Packages
We utilize primarily UPS, FedEx and DHL to ship our products to customers. Occasionally we will use other companies; you can contact our customer service department to determine which shipping company will be delivering your packages. Unless you the customer pre-requests a "Signature Required" delivery we rely on our shippers delivery confirmation via tracking numbers to determine that an order has been successfully delivered. Occasionally customers will order products and not require a signature upon delivery and the package will be left on door step, back door, etc and the customer will not find the package due to theft or accidental loss. In these instances we, SorelleHome.com, will not take responsibility for the missing package nor will we grant a refund or replacement and you the customer will need to file a claim directly with the shipping company.
If you have any concerns that your order or package will be removed from your residence or business prior to your taking possession after it is delivered we encourage you to emailcustomerservice@Sorellehome.com prior to placing an order and specifying you want a "Signature Required" delivery. This is an especially good idea for larger orders or if you have had problems in the past with missing packages. If you do ask us for a "Signature Required" delivery we will take full responsibility of your delivery until the package has been signed for.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Please allow us 10-14 days once we have received your return to process and credit your credit card All refunds granted are for the purchase price of the product only and can only be issued to the same credit card used at the time of purchase.
Availability and Pricing
The SorelleHome.com website offers merchandise from around the world that is unique and distinctive. As a result, quantities of some items may be limited and stock cannot always be guaranteed. When an item is out of stock and cannot be replenished we will attempt to remove the item from the website in a timely manner.
Products offered for sale on this website are for sale only in the United States and all prices are quoted in U.S. dollars. We may occasionally make errors in the stated prices on our website. If a product's correct price is higher than the listed price, we will, in our discretion, either confirm the correct price with you or cancel your order and notify you of such cancellation.
If you have any return or shipping policy questions contact us at:customerservice@Sorellehome.com
Note: We cannot ship orders to PO boxes. We apologize for any inconvenience this may cause.
Contact Sorellehome.com
Email customerservice@Sorellehome.com
Call toll-free at (855) 767-3553 or (855) SOR-ELLE
International callers call (571) 209-9060
Or write to:
Sorelle Home Customer Relations
c/o Dynasty House of Design
44670-100 Cape Ct.
Ashburn, VA 20147